Service Package Retainers (3 & 6 month)
Firstly, we have 3 and 6-month packages so you can use our team's services during the season that you need us and renew when your business requires us. If you're doing most of the ongoing website updating, social ad setup, and management or various graphic design but want a capable support team to fall back on - we will be your external marketing department!
We understand that not everyone understands how to update their sometimes highly technical website or has the time to update their social accounts. We also understand that businesses like to spend time running their business instead of focusing on technical aspects of updating websites.
How does it work? We're like a Virtual Admin.
- Choose a specific total hours package listed below containing the total hours you think you'll need or regularly rebuy.
- Request what you want to be done to your Gem Webb Inc. representative.
- We then add it to our daily work queue for one of our team members to work on.
- Our team member follows up with you the client, going back and forth to perform the job to your expectation.
- We log our hours and if we go over, we bill you the outstanding amount at our company standard hourly rate of $90. This is why it is important to buy the right package for the ongoing reduced rate benefit. I know many like to go for the smallest packages, but when we go over the 6 hours you will be paying more per hour for the outstanding balance. This is why we always recommend the Mid-level package where you have 3 months to use it up.
- We complete the task with your approval and wait to hear from you for more tasks.
With ease, you’ll be able to email us your required updates and within the week we will be working together on them. Once we start working on your tasks we will go back and forth every 24 to 72hrs.
Term-based packages offered
We currently offer three service packages:
- Full-Service Retainer Package (25 hrs of update requests/6 month term): $1750
- Mid-Level Return Package (15 hrs of update requests/6 month term) ** BEST SELLER ** $1,200
- Light Retainer Package (6 hrs of update requests/6 month term) = $540
So what qualifies as a request? Everything is tracked and logged at a minimum of 15 minutes. A single submission for a change or multiple changes to the physical appearance, text or updates/changes to existing website functionality. If you have multiple changes at once we will count every 15 min investment on our part as 1 request - giving you 4 requests dedicated to an hour. New technical functionality will be subject to review before we can count it within web concierge as some functionality could come with significant development costs, we promise to work with you to find the most cost-effective solution. Once the hours are used up on your selected client package; we will contact you to let you know you've used up your hours or getting close. If we go over, often we do with the smallest packages, we will re-invoice you the difference or apply it to an agreed to - renewed service package. You'll want to keep us retained as you'll love our team's facilitation for your project. We look forward to being your external marketing department!
- Every 30 minutes of a live, phone call or computer screen sharing session counts as 1 hour as this is quality real-time consultation.
- We do not offer website updating packages to websites that are not built nor hosted by us.
Ready to Get Started?
Send us a message and tell us a bit about yourself and what you're looking to accomplish and we'll follow up with you!